FAQs

Shopping Information

Delivery charges for orders from the Online Shop?

Delivery charges depend on your location and order size. We offer *free delivery on selected orders* and affordable shipping rates for all other purchases.

How long will delivery take?

Orders are typically delivered within *3–5 business days*. Remote areas may take slightly longer depending on courier service availability.

What exactly happens after ordering?

Once you place an order:

* You’ll receive a confirmation message/email
* Your order will be processed and packed
* It will be shipped with tracking details shared

Do I receive an invoice for my order?

Yes, once your order is shipped, you’ll receive a *tracking ID* to monitor delivery status in real time.

Can I track my order?

Yes, once your order is shipped, you’ll receive a *tracking ID* to monitor delivery status in real time.

Payment Infomation

When the order payment is taken of my bank account?

Payment is processed *immediately after order confirmation* for online payments. For Cash on Delivery, payment is made at your doorstep.

What is wishlist?

Wishlist allows you to *save your favorite products* so you can easily find and purchase them later.

What should I do if I receive a damaged or wrong product?

If you receive a damaged or incorrect item:

* Contact us within *24–48 hours*
* Share images of the product
* We will arrange a replacement or refund

Can I change or cancel my order?

Yes, you can modify or cancel your order *before it is shipped*. Once dispatched, changes may not be possible.

What is "package tracking" in my orders?


Package tracking allows you to *check your order’s live location and delivery status* using a tracking number provided after shipping.

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